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Travel Certificate FAQs

Demonstrate your coronavirus (COVID-19) vaccination status

How to apply for a Travel Certificate

How do I get a COVID Certificate?

Can anyone get a COVID Certificate?

Clinical trial participants

Why do I need a COVID Certificate?

What information is on the COVID Certificate?

How do I apply for a COVID recovery certificate?

How do I apply for a medical exemption certificate?

Certificates for young people( under 16 years old)

Can I use my travel or paper certificate for domestic use?

Can I apply for a COVID Certificate for my spouse/partner/family member?

I already have an international travel certificate. How do I get a domestic use certificate?

How to apply for a Domestic Certificate

How do I get a domestic certificate?

Domestic Certificate User Guide

Clinical trial participants

Certificates for young people( under 16 years old)

How do I apply for a COVID recovery certificate?

How do I apply for a medical exemption certificate?

Application Process

Can I have an update on the status of my application? Why is there a matching issue with my application?

I am going on holiday tomorrow. Can I still apply for a COVID Certificate?

I have passed identity verification, what do I do next?

When should I apply for my COVID Certificate?

Who do I contact if I am having issues with my identity verification?

Why have my COVIDCert applications been deactivated?

When will I get my COVID Certificate?

My application has been rejected and I was vaccinated at a vaccination centre run by the Belfast Trust. What do I do?

Certificates for young people( under 16 years old)

Technical Issues

App Troubleshooting

COVIDCert NI App Error

Black camera preview when capturing a ‘selfie’

What to do if iOS user receives “Bad Request” after login

ERROR: “SSL Certificate Validation”

ERROR: “We failed to communicate with the server”

How does your travel customer show their COVIDCert on their mobile device?

If a person does not have a phone, are they able to use another form of vaccination proof?

What if my NI Domestic Cert is Locked:

Why have my COVIDCert applications been deactivated?

Can I download a PDF version of my domestic certificate?

Can I use my travel or paper certificate for domestic use?

I cannot see an option to activate a domestic certificate in my app. How do I generate a certificate?

What should I do if I’m locked out of my account?

Will a mobile internet connection be required by the user? Not everyone has access to data all the time.

If user applied for NI Domestic Cert and doesn’t see the certificate on the main dashboard.

Other(Booster, Immunity, Medical exemptions etc)

How do I apply for a COVID recovery certificate?

How do I apply for a medical exemption certificate?

Will my booster vaccination be present on my certificate?

Can I apply for an ROI EU certificate?

Can I download a PDF version of my domestic certificate?

Can I use the NHS app to access my COVID Certificate?

Concerned your message may be a scam?

Do I need a COVID Certificate to attend venue, or sports and music events?

Domestic Certificate User Guide

I already have an international travel certificate. How do I get a domestic use certificate?

I have a query about my CovidCert?

I have a query about my Domestic CovidCert?

I still have my vaccine card, can I use that to travel?

If I don’t have a COVID Certificate can I still go abroad?

If I have a COVID Certificate do I still need to isolate on my return to Northern Ireland?

Should I get my own PCR test and result before travelling?

Will I need a COVID Certificate for trips to England, Scotland, Wales or the Republic of Ireland?

Will I need a COVID Certificate to get into a venue in the Republic of Ireland?

Will people still be able to provide a lateral flow or PCR test to access venues? If so, will this information be synced with the app somehow?

Do children need a COVID Certificate to travel?

I have paid for PCR tests, can these costs be reimbursed?

Why does my certificate show a 6-month expiry date?

Is the COVID Certificate a legal document?

Where can I read the legal documents for the COVIDCert NI mobile app?

Updated: 1 month ago Share: