If only a black square is visible on the ‘selfie’ quality check screen, do not attempt to submit your photo. This is a known issue on some devices that we intend to resolve in a future app update.
In the meantime, please use your “Travel” certificate for domestic use alongside photographic ID. Potential workaround:
- Open your device’s default ‘Camera’ app
- Go to the camera app’s settings
- Lower the resolution/mega-pixels of the front-facing camera (on some devices this may require changing the camera aspect ratio)
- Re-take the photo in the app