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Black camera preview when capturing a ‘selfie’

If only a black square is visible on the ‘selfie’ quality check screen, do not attempt to submit your photo. This is a known issue on some devices that we intend to resolve in a future app update.

In the meantime, please use your “Travel” certificate for domestic use alongside photographic ID. Potential workaround:

  1. Open your device’s default ‘Camera’ app
  2. Go to the camera app’s settings
  3. Lower the resolution/mega-pixels of the front-facing camera (on some devices this may require changing the camera aspect ratio)
  4. Re-take the photo in the app
Updated: 2 weeks ago Posted: November 9, 2021 12:56 pm Share: