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App Troubleshooting

If you are experiencing issues related to the COVIDCert NI app, please try the following steps. Note: these steps will not affect the progress of your vaccine certificate application.

1. Update to the latest version of the app from the Google Play Store or the Apple App Store.

https://play.google.com/store/apps/details?id=net.hscni.covidcertni

https://apps.apple.com/gb/app/covidcert-ni/id1576492321

2. Log out of the app

    a) Go to the “Account” tab in the app

    b) Press the “Log out of nidirect account” button

    c) Press the “Yes, I want to log out” button

3. Log in to the app again

If you are still experiencing issues:

1. Uninstall the app

https://support.google.com/googleplay/answer/2521768?hl=en-GB&ref_topic=1046717

https://support.apple.com/en-gb/HT207618

2. Reinstall the app

Updated: 2 months ago Posted: August 6, 2021 2:04 pm Share: