Guidance

• A

  • Am I eligible to use the vaccine service?
  • App Troubleshooting

• B

  • Black camera preview when capturing a ‘selfie’

• C

  • Can a member of the public download the COVIDCert Check NI mobile app?
  • Can anyone get a COVID Certificate?
  • Can I apply for a COVID Certificate for my spouse/partner/family member?
  • Can I apply for an ROI EU certificate?
  • Can I download a PDF version of my domestic certificate?
  • Can I have an update on the status of my application? Why is there a matching issue with my application?
  • Can I use my travel or paper certificate for domestic use?
  • Can I use the NHS app to access my COVID Certificate?
  • Can people use their domestic Covid passport in the Republic of Ireland?
  • Can the COVIDCert Check NI app scan Covid passports from other UK jurisdictions and further afield?
  • Concerned your message may be a scam?
  • COVIDCert NI App Error

• D

  • Do children need a COVID Certificate to travel?
  • Do I need a COVID Certificate to attend venue, or sports and music events?
  • Domestic Certificate User Guide

• E

  • ERROR: “SSL Certificate Validation”
  • ERROR: “We failed to communicate with the server”

• F

  • Face Coverings
  • FAQs

• H

  • How can I help reduce the spread?
  • How do I get a COVID Certificate?
  • How do I get a domestic certificate?
  • How does contact tracing work?
  • How does COVIDCert Check NI manage domestic results?
  • How does COVIDCert Check NI manage international results?
  • How does COVIDCert Check NI manage my data?
  • How does the StopCOVID NI contact tracing app work?
  • How does your travel customer show their COVIDCert on their mobile device?
  • How is my privacy protected?
  • How to use COVIDCert Check NI
  • How will I be contacted for my vaccination?

• I

  • I already have an international travel certificate. How do I get a domestic use certificate?
  • I am going on holiday tomorrow. Can I still apply for a COVID Certificate?
  • I cannot see an option to activate a domestic certificate in my app. How do I generate a certificate?
  • I have a query about my CovidCert?
  • I have a query about my Domestic CovidCert?
  • I have paid for PCR tests, can these costs be reimbursed?
  • I have passed identity verification, what do I do next?
  • I still have my vaccine card, can I use that to travel?
  • I’m having issues using the COVIDCert Check NI mobile app, what do I do?
  • If a person does not have a phone, are they able to use another form of vaccination proof?
  • If I don’t have a COVID Certificate can I still go abroad?
  • If I have a COVID Certificate do I still need to isolate on my return to Northern Ireland?
  • If NI Domestic Certificate returns “Invalid” and user believes it should be valid.
  • If user applied for NI Domestic Cert and doesn’t see the certificate on the main dashboard.
  • Is the COVID Certificate a legal document?

• M

  • Manage my appointments

• S

  • Self- Isolation dates
  • Self-Isolation Certificate
  • Should I get my own PCR test and result before travelling?
  • StopCOVID NI App : Myths
  • StopCOVID NI notifications explained

• V

  • Vaccination at Community Pharmacy
  • Vaccinations at GP Surgeries and Pharmacies

• W

  • Watch out for scams
  • What app permissions does COVIDCert Check NI use?
  • What are the current restrictions?
  • What are the symptoms of COVID-19?
  • What does a close contact SMS look like?
  • What does the test involve?
  • What if my NI Domestic Cert is Locked:
  • What information is on the COVID Certificate?
  • What is a front-line health & social care worker?
  • What is meant by close contact?
  • What is the latest official government COVID-19 workplace guidance?
  • What personal information can be recorded by venues other than vaccination status?
  • What should I do if I am vulnerable?
  • What should I do if I get a negative test result?
  • What should I do if I get a positive test result?
  • What should I do if I have been shielding and need help?
  • What should I do if I have COVID-19 symptoms?
  • What should I do if I’m locked out of my account?
  • What should I do if I’ve been in contact with someone who has COVID-19 symptoms but hasn’t tested positive?
  • What technology is used?
  • What to do if you do not agree with self-isolation advice on StopCOVID app
  • What to do if you still have COVID-19 symptoms after 10 days of self-isolation?
  • When should I apply for my COVID Certificate?
  • When should I get tested?
  • When will COVIDCert Check NI erase my data?
  • When will I get my COVID Certificate?
  • Where can I find more detailed medical advice associated to COVID-19?
  • Where can I get tested?
  • Where can I read the legal documents for the COVIDCert NI mobile app?
  • Who do I contact if I am having issues with my identity verification?
  • Why am I being asked to get a PCR test when I could have got a COVID Certificate?
  • Why are we contact tracing?
  • Why do I need a COVID Certificate?
  • Why does my certificate show a 3-month expiry date?
  • Why have my COVIDCert applications been deactivated?
  • Why is the country I am travelling to not on the list?
  • Will a mobile internet connection be required by the user? Not everyone has access to data all the time.
  • Will I need a COVID Certificate for trips to England, Scotland, Wales or the Republic of Ireland?
  • Will I need a COVID Certificate to get into a venue in the Republic of Ireland?
  • Will my booster vaccination be present on my certificate?
  • Will people still be able to provide a lateral flow or PCR test to access venues? If so, will this information be synced with the app somehow?